At Tshirtsabout, all products are made using a print-on-demand process, meaning each item is uniquely produced when ordered. This ensures high quality and exclusive designs, but it also means we cannot accept returns or exchanges for:
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Items ordered in the wrong size or color
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Items ordered by mistake or changed your mind
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Minor variations in print placement (up to 0.5″ for DTG products)
Damaged or Faulty Products
If your order arrives damaged or with a manufacturing defect, you may request a replacement or refund. Claims must be made within 7 days of delivery by emailing us at our contact page and including a clear photo showing the issue. You will need to return the item.
For multiple items affected by the same defect, please include a photo or video showing all items together.
Delivery Issues
In the case of lost or failed deliveries, you may choose either:
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A replacement product (an additional charge may apply if necessary), or
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A partial refund
Exclusions
We are not required to provide a refund, replacement, or repair for:
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Change of mind
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Incorrect size, color, or style chosen by the customer
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Minor differences in color, print placement, or design due to the print-on-demand process
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Normal wear and tear or damage caused after delivery
Refund Process
Refunds will be returned to the original payment method in AUD. If your payment was made in a currency other than AUD, the refund will be processed in your original payment currency.
